What should be the first step in the debt collection process in GFEBS?

The first step in the debt collection process in GFEBS should be sending a payment reminder. This approach is essential because it establishes initial communication regarding the outstanding debt without escalating the situation too quickly. A payment reminder serves to inform the debtor of the overdue amount and provides them with an opportunity to address the debt before any further actions, such as more formal notices or collections efforts, are taken.

This method reflects best practices in debt management by maintaining a professional and courteous approach, which can facilitate an easier resolution and may enhance the likelihood of payment. By starting with a reminder, it helps to ensure that the debtor is not unaware of their obligations and still allows time for them to respond or make arrangements for payment.