Which point of contact system is introduced after the first 30 days of debt management?

The point of contact system introduced after the first 30 days of debt management is the GFEBS Points of Contact. This system becomes operative once initial collection efforts have taken place. It facilitates communications regarding debt management across different levels and departments. By establishing clear points of contact, it ensures that the processes for collection are streamlined and that inquiries can be efficiently directed to the appropriate personnel who are trained in GFEBS Debt Management practices.

This mechanism is crucial not only for accountability but also for maintaining a structured approach in handling debts after the initial collection period has elapsed. This structure allows for more systematic follow-up and better coordination within the systems used for debt management, ensuring that there is a clear understanding of roles and responsibilities.

In contrast, other options present channels that may not be specific to the established practices after the initial collection phase. Third-party collection agents are typically engaged after internal efforts have failed for a prolonged period rather than as a first-line approach. The immediate supervisor could serve as a point of contact, but this role is usually more reactive and less formalized within the GFEBS framework. The debtor's bank would not typically function as a contact point within the debt management process under GFEBS, as they are external entities not involved in internal debt