Who ultimately processes requests for installment plans?

The correct choice is Defense Finance and Accounting Services (DFAS) because DFAS is responsible for the management and processing of financial transactions related to debt collection and repayment plans within the Department of Defense. They handle the accounting, payment processing, and administrative functions necessary to establish and maintain installment plans for debts owed to the government.

DFAS operates as a separate entity that specializes in managing all financial operations, ensuring that payment plans comply with federal regulations and policies. Their role involves assessing the customer's financial situation and determining viable repayment options based on established guidelines.

While customer service representatives may assist in addressing inquiries and guiding individuals through the process, they do not have the authority to finalize or process these financial arrangements. Similarly, debt collection agencies may engage in collecting debts but typically do not establish installment plans directly; their focus is more on recovery efforts. The Department of Justice, on the other hand, is involved in legal actions and enforcement related to debt but does not directly manage the processing of installment payment requests.